Terms of Service | BYZAS VIP Chauffeur & Armored Services

All luxury ground transportation services are executed by protocol-trained, highly vetted chauffeurs. Itineraries, flight numbers, and passenger counts must be submitted at least 24 hours prior to service commencement. BYZAS enforces a strict 'Zero-Delay Policy' with live tracking of flights; however, BYZAS is not liable for delays resulting from air traffic control, customs clearance, or force majeure events. Standard waiting time is 60 minutes for international arrivals, and 30 minutes for domestic arrivals and hotel pick-ups, after which standby rates apply.

For standard and VR7/VR9 ballistic-protected armored vehicles, rentals are provided strictly with secure-trained chauffeurs (security-trained chauffeur escort) unless explicitly agreed in writing under a corporate dry-lease contract. Armored vehicle deployments require a minimum of 24-hour advance coordination and are subject to security clearance of passenger lists. Passenger manifests must be updated and approved prior to tarmac or secure compound extraction.

BYZAS provides security-trained drivers and coordinates close protection logistics with local licensed close-protection providers in Turkey. BYZAS does not act as an independent licensed armed security agency in jurisdictions where local regulatory licenses are restricted; all armed close protection personnel are contracted through fully licensed local security entities and vetted Turkish Special Forces alumni. The client is responsible for obtaining any necessary municipal or government clearances for security details.

BYZAS operates strictly on a bespoke, inquiry-based pricing model with no published pricing tables to protect client privacy. All quotes are customized based on duration, vehicle class, routing complexity, security threat matrix, and diplomatic protocol requirements. Invoices are issued in USD, EUR, or equivalent local currencies. Invoices must be paid according to the terms specified on the corporate booking confirmation or service agreement.

For standard chauffeur services, cancellations submitted in writing 24 or more hours before the scheduled pick-up time receive a 100% refund. Cancellations made 12–24 hours before pick-up receive a 50% refund. Cancellations made less than 12 hours before pick-up, or no-shows, are non-refundable. Armored vehicles, multi-vehicle convoys, and specialized events (such as NATO Summit or COP31) require a 72-hour cancellation window; the applicable terms are confirmed in the booking confirmation or service agreement. Amendments to routes or timings can be made up to 4 hours before service, subject to vehicle and chauffeur availability.

Confidentiality is an absolute operational protocol at BYZAS. All operations, including principal identities, itineraries, secure locations, and conversation details within the vehicle passenger cabin, are treated as highly classified. Chauffeurs and operational staff are bound by strict corporate NDAs. Written NDAs can be executed with corporate and diplomatic clients prior to service deployment upon request.